GraphQLConf FAQ

Contact Us

Answers to many common questions are readily available on this event’s website. If you cannot find the answer to your question, you are welcome to contact us by emailing graphql_events@linuxfoundation.org.

Confidentiality

We never sell attendee lists or contact information, nor do we authorize others to do so. If you receive an email claiming to sell an attendee list for a Linux Foundation event, please forward it to events@linuxfoundation.org.

Code of Conduct

The GraphQL Foundation and the Linux Foundation are dedicated to providing a harassment-free experience for participants at all of our events, whether they are held in person or virtually. GraphQLConf is a working conference intended for professional networking and collaboration within the open source community. It exists to encourage the open exchange of ideas and expression and requires an environment that recognizes the inherent worth of every person and group. While at GraphQLConf or related ancillary or social events, any participants, including members, speakers, attendees, volunteers, sponsors, exhibitors, booth staff and anyone else, should not engage in harassment in any form.

This Code of Conduct may be revised at any time by The GraphQL Foundation or The Linux Foundation and the terms are non-negotiable. Your registration for or attendance at GraphQL, whether in person or virtually, indicates your agreement to abide by this policy and its terms.

Please read the full Code of Conduct for the complete policy and terms.

Diversity & Inclusion

Education and collaboration are vital to the future of the open source ecosystem, and it is imperative to us that everyone in the community that wants to participate feels welcome to do so regardless of gender, gender identity, sexual orientation, disability, race, ethnicity, age, religion or economic status. Our code of conduct outlines our expectations for all those who participate in our community, as well as the consequences for unacceptable behavior.

We offer diversity and have considered a broad range of both onsite resources and emergency resources as well as a health & safety policy.

If you have ideas on how we can create a more inclusive event, please do not hesitate to let us know. Contact Emily Ruf, Event Director, at eruf@linuxfoundation.org.

Health & Safety

Updated March 27, 2024

Our community’s well-being is extremely important to us, and creating a safe, worry-free event is our top priority. We will adjust our health and safety protocols as needed while updating this page with information about plans for our attendees onsite. We continue to look to local municipality guidelines to make the best and most informed decisions around onsite safety and requirements. All in-person attendance requirements are subject to change based on local guidelines.

Onsite Personal Protection

  • If you feel ill while at the event, please take a COVID-19 self-test and isolate as needed.
  • Hand sanitizing stations will be available throughout the event venue.
  • A limited supply of face masks will be available upon request at Registration.
  • We respectfully remind all attendees, speakers, sponsors, and staff to:
    • Stay home if you experience any cold or flu-like symptoms.
    • Wash your hands for at least 20 seconds.
    • Stay healthy! Engage in responsible health practices such as avoiding touching eyes/nose/mouth with unwashed hands.
  • We’ll be providing a wearable indicator that shows your comfort level with social distancing. While it’s optional to wear, we highly encourage participants to use it.

Food Allergies

The Linux Foundation believes it’s essential to prioritize the safety and well-being of all attendees, including those with food allergies.

  • We aim to provide a variety of choices to cater to various needs such as vegetarian, vegan, gluten-free, dairy-free, and nut-free.
  • All food items will be clearly labeled at the event, indicating the ingredients used and any potential allergens present.

If you have a food allergy we need to be aware of, please email us at graphql_events@linuxfoundation.org.

Safety Resources & Tips

Attendee safety is our top priority. Always exercise common sense and good judgment when traveling.

General Safety

  • When walking around the city, remember to take off your conference badge.
  • Safety in numbers: Exploring the city can be safer when done with a friend or colleague.
  • Walk with purpose and stick to well-lit areas and on main streets.
  • If alone after dark, use a ride service such as Lyft, Uber or a taxi.
  • Save the address and phone number of where you’re staying in your phone.
  • Be aware of your surroundings and keep your eyes up and not on your phone.
  • If something doesn’t feel right, walk into a business/hotel for help.
  • Be careful and alert when using a cash machine.
  • Carry your purse or wallet safely. Purses should be closed and held in front of your body. Wallets should be carried in a front pants pocket or in an interior jacket pocket.

When Visiting Any Venue:

  • Know where you are; the venue name, street address or cross street.
  • Take a moment to identify at least two exit routes from any building or event and emergency exit signs.
  • If an alarm sounds, evacuate immediately. Follow directions from First Responders and venue staff.
  • Do not carry any unnecessary valuables with you, or leave personal items unattended.
  • Do not leave drinks unattended, or accept open drinks or food products from strangers.

Emergency Evacuations

  • In the event of an emergency evacuation, make your way quickly and calmly to an emergency exit. Be aware of any hazards or dangers around you and proceed to a safe area.
  • Follow the advice of venue staff, security personnel and First Responders.
  • Do not put yourself in danger by stopping to collect belongings unless directed by First Responders.

Weapon Policy

The Linux Foundation does not allow firearms or other weapons, regardless of whether they are permitted or not, or whether they are concealed or not, to be brought into our events. By registering for the event, you are agreeing that you understand this policy and will not bring a firearm or other weapons into the event.

Invoices & Certificates of Attendance

Registration Invoices

Invoice receipts are downloadable from the confirmation email you received after registering under the Payment Receipt Information section. If the downloadable invoice receipt does not meet your needs or you need to have your confirmation email resent, please submit your request here. Please include any additional customization you need for your invoice receipt in the request.

Certificates of Attendance

To request a Certificate of Attendance, please submit a request here.

Please note: We verify attendance through the registration system, and Certificate of Attendance letters are sent out after the event is completed.

Emergency Resources

Taxi

Yellow Cab of San Francisco 415-333-3333

Closest Police Station

SFPD Tenderloin Station

415-345-7300

Dial 911 for Emergencies

10-minute walk, 4-minute drive (0.4 miles from venue)

24-Hour Hospital

UCSF Medical Center at Mount Zion

415-567-6600

Dial 911 for Emergencies

39-minute walk, 10-minute drive (1.7 miles from venue)

Urgent Care

Dignity Health - GoHealth Urgent Care

415-746-1812

29-minute walk, 10-minute drive (1.3 miles from venue)

Pharmacy

Walgreens Pharmacy

415-984-0793

3-minute walk, 4-minute drive (0.1 miles from venue)

24 Hour Rape Crisis Line

Division of Trauma Recovery Services

San Francisco Women Against Rape 24-Hour Crisis Line: 415-647-RAPE (7272)

Onsite Resources

Nursing Room

A private nursing room will be available at the event to aid in the comfort and accessibility for our nursing attendees. The room will be available all days of the event and will be located onsite. For location information, please check with registration or information desk staff onsite.

Venue Accessibility

If you need any assistance locating an elevator, or have other questions about accessibility onsite, please speak to a member of the LF event staff at any of the registration or information desks onsite. If you have questions prior to the event, please email graphql_events@linuxfoundation.org.

Wheelchair & Medical Equipment Rental

If you need a wheelchair or scooter, you can rent them from Bay City Medical Supplies. Please contact them directly for rates and availability.

Zen Zone

All attendees are invited to use the Zen Zone as needed for sensory relaxation, meditation, and worship. It is a physical space where conversation and interaction are not allowed, where attendees can go if, for any reason, they can’t interact with other attendees at that time.

Communication Stickers

At Registration, attendees can pick up communication stickers to add to their badges. Communication stickers indicate an attendee’s requested level of interaction with both other attendees and press (including photographers and videographers).

  • Green = Open to communicate.
  • Yellow = Only if you know me, please.
  • Red = I’m not interested in communicating (or being videotaped or photographed) at this time.

Please be respectful of attendee communication preferences.

Share your Pronouns

Pick up a pronoun sticker from registration to share your pronouns with other conference attendees. Please be respectful of attendees’ pronouns.

First Aid/Medical Assistance

If you require first aid or medical assistance, please visit our registration desk or the venue front desk. For emergencies, please dial 911.

How to Handle a Harassment Report

If you are being harassed, notice that someone else is being harassed, or have any other concerns, please contact a member of the event staff immediately. Event staff can be identified by staff badges and/or shirts onsite and can be found at the event registration counter at any time. Our staff has had incident response training, responds to harassments reports and does so in accordance with the process recommended by the Ada Initiative, which can be found on the Geek Feminism Wiki.

Conference staff will be happy to help participants contact hotel/venue security or local law enforcement, provide escorts, or otherwise assist those experiencing harassment to feel safe for the duration of the conference.

If you are planning to attend and have concerns regarding another individual who may be present, please reach out to us pre-event. Precautions will be taken to ensure a victim’s comfort and safety, including, but not limited to providing an escort, prepping onsite event staff, keeping victim and harasser from attending the same talks/social events and providing onsite contact cell phone numbers for immediate contact.

The Linux Foundation Contacts:

Refund Policy

Cancellations

If you must cancel for any reason, please click the Unregister button above. If you need further assistance, email registration@linuxfoundation.org.

Refunds will only be issued for cancellations received two weeks prior to the event start date (including bulk ticket request refunds, co-located events, and add-ons), and will appear as a credit on the card’s statement 7 - 10 business days after cancellation. Individual refund requests for late cancellations due to sickness or emergency will be considered on a case by case basis - contact us at registration@linuxfoundation.org.

Please note: Refunds can only be issued on the card the original payment was made.

Substitutions

If you are unable to attend, you may substitute another attendee in lieu of cancellation. To substitute an attendee, select the Transfer Registration button above. You will be required to provide the attendee’s first name, last name, and email address for the registration.

Visa Letter Request

If you need a visa letter to attend the event, you must first be registered to attend GraphQLConf 2024.

Please note: it can take up to an hour for our registration system and visa letter system to sync. Visa Letter Request.

Sponsors

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Workshop Day Sponsor

Partners

Media Partners

Community Partners